Frequently Asked Questions

Welcome to the Azorts FAQ page. Here you can find answers to some of the most common questions about our products, orders, shipping, returns, refunds, and payments.

General Questions

What does Azorts sell?

Azorts specializes in women’s activewear, including sports pants, leggings, yoga pants, hiking pants, joggers, and other comfortable products designed for active lifestyles and everyday wear.

Where is Azorts located?

Our business address is:

Azorts
1968 NE 5th Ave
Boca Raton, FL 33431
United States

How can I contact Azorts?

You can contact our customer support team using:

Phone: +1 561-750-9476
Email: support@azorts.store

We are happy to assist you with questions about products, orders, shipping, returns, and refunds.

Orders

How long does it take to process my order?

Orders are generally processed within 0–1 business days after they are placed.

What is your order cut-off time?

Our order cut-off time is 5:00 PM. Orders placed after the cut-off time may be processed on the following business day.

Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible after placing it. We will do our best to assist you, but changes or cancellations may not be possible once an order has entered processing or been shipped.

Shipping

How long does shipping take?

After processing, the estimated transit time is 1–3 business days.

The total estimated delivery timeframe is approximately 1–4 business days, including order handling.

How much does shipping cost?

Our shipping rates are:

Orders under $100: $5.99 shipping
Orders of $100 or more: Free shipping

Do you offer free shipping?

Yes. Orders totaling $100 or more qualify for free shipping.

Can shipping be delayed?

Although we aim to deliver orders within the estimated timeframe, occasional delays may occur due to carrier issues, weather, holidays, or other circumstances outside our control.

Returns & Refunds

Do you accept returns?

Yes. We accept eligible returns within 30 days of receiving your order.

Is there a cost to return an item?

No. Azorts does not charge a return processing fee for eligible returns.

When will I receive my refund?

Once your returned item has been received and approved, we will process your refund within 7 days.

The time required for the refund to appear in your account may vary depending on your bank or payment provider.

How do I request a return?

Contact us at support@azorts.store with your order number, the item you want to return, and the reason for the return. Our team will provide the necessary return instructions.

What if I receive a damaged or incorrect item?

Please contact us as soon as possible if you receive an item that is damaged, defective, or different from what you ordered. We will review the issue and assist you with an appropriate resolution.

Payments

What payment method does Azorts accept?

We use Stripe to securely process payments through our website.

Is my payment information secure?

Yes. Payment information is securely processed through Stripe. Azorts does not directly store your complete payment card details on our website.

What happens if my payment is declined?

If your payment cannot be authorized, your order may not be completed. Please verify your payment information or contact your payment provider. You may also try another available payment method.

Still Have Questions?

If you cannot find the answer you are looking for, our customer support team is ready to help.